Frequently Asked Questions

Find quick answers to the most common questions about BoostOps. Can’t find what you’re looking for? Contact our support team.

Getting Started

What is BoostOps?

BoostOps is a Gaming Intelligence & Cross-Promotion Platform designed specifically for game studios who need clear visibility into their marketing spend, game performance, and profitability. Our core focus is helping you know instantly if you’re spending more than you’re making on user acquisition.

How is BoostOps different from other analytics platforms?

Unlike generic analytics tools, BoostOps provides executive decision intelligence specifically for game studios:

Ad spend profitability tracking - Know if you’re making or losing money
Executive-focused dashboards - Strategic insights, not overwhelming data
Cross-game portfolio analysis - Studio-wide performance overview
Automated alerts for critical business decisions

What games/platforms does BoostOps support?

Unity Games (2019.4+) - Native SDK integration
iOS & Android - Full mobile game support
Firebase Projects - Enhanced data connectivity
Multiple Genres - Works with any mobile game type

Setup & Integration

How long does setup take?

Most studios get their first dashboard running in under 30 minutes:

Account creation: 5 minutes
Unity SDK integration: 10 minutes
Ad network connections: 10-15 minutes
First profitability data: Within 24 hours

Do I need to change my existing Unity project?

Minimal changes required:

Add BoostOps SDK via Package Manager (1-click install)
Initialize with your Game ID and API Key (2 lines of code)
Basic event tracking is automatic after initialization

Which ad networks do you support?

Fully Supported:

Google AdMob (recommended for Unity)
Facebook Audience Network
Unity Ads
AppLovin MAX
ironSource

More networks added regularly - contact us if you need a specific network.

Can I use BoostOps with multiple games?

Absolutely! BoostOps is designed for game studios with multiple titles:

Portfolio Dashboard - Overview of all your games
Cross-game comparison - See which games perform best
Studio-wide profitability - Total spend vs revenue across all titles
Individual game tracking - Detailed insights for each game

Features & Functionality

What’s the most important metric to track?

Ad Spend vs Revenue - knowing if you’re making or losing money on user acquisition. This single metric has saved studios thousands of dollars by catching unprofitable campaigns early.

How accurate is the profitability tracking?

Very accurate when properly configured:

Real-time ad spend data from connected networks
Revenue tracking via Unity SDK + Firebase integration
Daily reconciliation to catch any discrepancies
Historical accuracy verified against your existing analytics

What alerts should I set up first?

Essential alerts for every studio:

Daily Loss Alert - When ad spend exceeds daily revenue
Trend Alert - When profitability trend turns negative
Threshold Alert - When spend reaches 90% of revenue

Can I customize the dashboard?

Yes! The Executive Dashboard is highly customizable:

Choose your KPIs - Revenue, DAU, retention, profitability
Set reporting periods - Daily, weekly, monthly, custom
Configure alerts - Thresholds that match your risk tolerance
Multi-game views - Portfolio overview or individual game focus

Pricing & Plans

How much does BoostOps cost?

We offer flexible pricing for studios of all sizes:

Starter Plan - Perfect for indie studios with 1-2 games
Professional Plan - Full features for growing studios
Enterprise Plan - Custom solutions for large studios

View detailed pricing →

Is there a free trial?

Yes! All new accounts include:

14-day free trial of Professional features
No credit card required to start
Full access to all features during trial
Easy upgrade if you decide to continue

What happens if I exceed my plan limits?

We’ll never cut off your service unexpectedly:

Soft limits with email notifications as you approach limits
Automatic upgrade recommendations when you exceed usage
Prorated billing if you upgrade mid-month
Grace period to adjust your plan if needed

Technical Questions

What data does BoostOps collect?

We only collect data necessary for profitability and performance tracking:

Game events (starts, sessions, purchases) via Unity SDK
Ad network spend data via API connections (read-only access)
Revenue data from Firebase or direct integration
User counts and basic engagement metrics

We never collect:

Personal user information or device IDs
Game content or intellectual property
Competitive intelligence for other studios

How secure is my data?

Security is our top priority:

SOC 2 Type II compliance (in progress)
Encrypted data transmission (TLS 1.3)
Encrypted data storage (AES-256)
Limited access controls - Only authorized personnel
Regular security audits and penetration testing

Can I export my data?

Yes! You maintain full control of your data:

CSV exports of all dashboard data
API access for custom integrations
Raw data downloads available on request
No vendor lock-in - easy to export if you leave

Troubleshooting

I’m not seeing ad spend data

Common solutions:

Check ad network connections - Ensure OAuth connections are active
Verify permissions - Ad accounts need read access granted
Wait 24 hours - Initial data sync can take time
Contact support - We can check connection status for you

Revenue numbers don’t match my other analytics

Possible causes:

Different time zones - Ensure consistent timezone settings
Attribution windows - Different platforms use different windows
Data delays - Some platforms report with delays
Configuration differences - Event tracking setup variations

Unity SDK installation issues

Try these steps:

Check Unity version - Requires 2019.4 or later
Clear Package Manager cache - Refresh and try again
Check Git connectivity - Ensure Unity can access GitHub
Manual installation - Download package directly if needed

Contact & Support

How can I get help?

Multiple support channels available:

Contact Support - Direct support ticket
Live Chat - Available in your BoostOps dashboard
Email Support - support@boostops.com
Documentation - Comprehensive guides and tutorials

What’s your support response time?

Critical Issues (service down): 1-2 hours
Urgent Issues (data problems): 4-6 hours
General Questions: 12-24 hours
Feature Requests: 2-3 business days

Do you offer onboarding help?

Yes! All Professional and Enterprise plans include:

Personal onboarding call with our team
Custom dashboard setup for your specific needs
Team training sessions for multiple users
Ongoing check-ins to ensure success

Still have questions? Contact our support team →